Privacy Policy

Introduction

MooCow Cafe ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

We are based in Temecula, California, and comply with the California Consumer Privacy Act (CCPA) and other applicable privacy laws.

Information We Collect

We collect the following personal information when you sign up for our waitlist or place an order:

• Contact Information: Email address, first name
• Location Information: Zip code (to determine delivery availability)
• Preferences: Interest type (student, parent, office staff, etc.) and product preferences
• Technical Information: UTM parameters for marketing attribution

How We Use Your Information

We use your personal information to:

• Notify you about MooCow Cafe launch updates and news
• Send you information about delivery drops in your area
• Process and fulfill your orders
• Improve our services based on your feedback and preferences
• Respond to your questions or requests

Information Sharing

We do not sell your personal information. We never have and never will sell your data to third parties.

We may share your information only with:

• Service Providers: Third-party services that help us operate our business (e.g., email delivery, payment processing, website hosting). These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law or to protect our rights.

Your California Privacy Rights (CCPA)

As a California resident, you have the right to:

• Know what personal information we collect about you
• Delete your personal information
• Opt-out of the sale of your personal information (we don't sell your data, so this doesn't apply)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at info@moocow.cafe. We will respond to your request within 45 days.

Data Retention

We retain your personal information for as long as necessary to provide our services or as required by law. If you request deletion of your data, we will remove it from our systems within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and limited access controls.

Cookies and Tracking

Our website uses:

• Essential cookies: Required for the website to function properly
• Analytics: Google Analytics to understand how visitors use our site (anonymized data)
• Marketing pixels: To measure the effectiveness of our advertising

You can control cookies through your browser settings.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at: